Shipping policy

DELACRUZ DAVID MICHAEL

Thank you for shopping with DELACRUZ DAVID MICHAEL. We dedicate ourselves to providing secure, accurate, and timely shipping services for all bag and luggage merchandise. Our team ensures every order is professionally packaged and delivered in excellent condition to meet customer expectations.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. During processing, our team verifies order details, inspects product quality, and applies specialized protective packaging suitable for luggage and bag items.

If we experience a high volume of orders during peak shopping seasons or promotional events, processing times may be extended. Customers will receive formal email notifications promptly if any significant processing delays occur.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your order’s overall dimensions, weight, and shipping destination.

Estimated delivery times:

Standard Shipping: 15 business days

Delivery times are estimates and may vary due to carrier operational delays, customs clearance procedures, inclement weather conditions, logistical limitations, and national or regional holidays beyond our control.

3. Shipment Confirmation and Order Tracking

Once your order has departed our warehouse, you will receive a shipment confirmation email that includes full tracking credentials and logistics provider information.

Tracking details typically become available within 24-48 hours after shipment, as logistics carriers require a short update cycle to synchronize real-time parcel data.

4. Incorrect Address Disclaimer

Customers must verify and confirm their full shipping address, postal code, and recipient contact information is accurate and complete at checkout to avoid delivery failures.

DELACRUZ DAVID MICHAEL assumes no liability for orders delivered to incorrect, incomplete, or mistyped addresses provided by customers. If a package is returned to our facility due to address-related delivery issues, additional reshipping fees will apply for subsequent re-delivery.

5. Lost or Damaged Packages

Lost Packages:

If your package is confirmed missing or lost while in transit, please reach out to our customer service team within 7 days of the expected delivery date to initiate a logistics investigation.

Damaged Items:

If your luggage or bag products arrive with structural damage, broken components, or surface defects, please contact us within 48 hours of delivery. Customers are required to submit clear photos of both the damaged items and original outer packaging. We will review your case thoroughly and resolve the issue as quickly as possible.

6. Luggage and Bag Usage Care Notice

All bag and luggage products are designed for standard daily use and travel scenarios. Customers should utilize, clean, and store items following reasonable daily usage guidelines. DELACRUZ DAVID MICHAEL is not responsible for product damage caused by improper storage, overloading, rough handling, unauthorized modification, or any form of customer misuse.

7. International Shipping and Customs Notice

For all international shipping orders, destination countries may enforce customs duties, import taxes, and other clearance fees based on local trade regulations. These additional charges are the sole responsibility of the customer and are not included in the listed product price or standard shipping costs.